![]() My hair is naturally dark and just the ends were a blondish/brown color. the last time I went to Bell Tower to get my hair done was on September 7th 2019. I would get my hair done, facials, massages, pedicures. I have went to Bell Tower for the past 3 years for all of my services. To top it off they used the wrong oil again for their special! When I said something they told me that the oil didn't really have a scent anyway. The girl was nice but did not know how to give a relaxing massage. It was almost as if they were ticked for having to do their job and were trying to do the worst job possible. The last massage I had was very fast paced and actually made me more stressed by the end. You have to check about every small detail with the masseuse or you will not get what you paid for. When I called questioning about when I was to get my facial (since I paid for it! ) they pretended to have no idea what I was talking about and didn't do anything to correct the issue.Įvery time I book a special they use the unscented oil (probably because it's cheaper) when I specifically request their special of ginger oil. I complained about not getting my facial that was included in one of the massage specials and they told me they would honor the facial and call me back to schedule a date. They never take any responsibility for anything. The people who work at the desk are stuck up and try to help you the least amount possible. They booked the wrong amount of time for my massage, booked me for the wrong massage, used the wrong oils and overall have just had poor customer relations. I've been to the Bell Tower many times but lately everything seems to be getting messed up. We both went a few weeks later to try the salon and were pleased with the service. ![]() The massage package included a free haircut/style as an inducement to try their salon. Finally back to the dressing area for a shower. We were told to take our time and relax which we did. Afterwards we were escorted to a private room and provided with champagne and a tray of cheese and fruit. The actual massage was great, took over an hour and both practioners did an excellent job. It was a little small for two people and the tables were arranged in such a way that we could not see each other during the massage which took away from the purpose of the visit. Then we were taken to a private steam bath to help relax our body prior to the actual massage. When we arrived we were greeted promptly and taken to a private locker area where we changed into robes. We had scheduled an appointment and before we got there they sent an email confirming and telling us who would be doing the massage. To say I'm astonished and disgusted in an understatement.ĭid not know what to expect when we went to Bell Tower for a couples massage. Chucks response, "I'm not sure what you'd like me to do for you". Needless to say I don't have another 4 hours before I fly out to spend in the salon when what should have taken maybe an hour has not cost me so much progress, time and money. He advised I could come in be consulted, wait for a half a hour for another appt and they could possibly fix the bright roots but or course there is no fix to dye that is now on my regrowth. Also mentioning I fly out for business tomorrow and look ridiculous. Chuck (the manager) had no empathy, when I expressed how upset I was that I've spent 8 months working on this for it to be ruined. The worst part when I called to express my concerns it took multiple calls and emails to finally get a response. I look worse now than I did coming into the salon. ![]() What a mistake! 3.5 hours later, I ended with glosses, Color and who knows what else. I really didn't need to come in again but figured it wouldn't hurt to blend it a little bit more. On Monday I seen a new stylist who advice a soap box would be best. For the last 8 months I've been growing my color out (was full red) Pedro has done a impeccable job blending my natural regrowth with my hair. I've been seeing Pedro for 2 years and he has be wonderful! Unfortunately due to a schedule change I had to switch stylist.
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